Director of Case Management is a key management position for First Stop Inc. and is responsible for consistent achievement of the case management team mission of providing a path for homeless persons to independent, sustainable living. The Director of Case Management will report directly to the Executive Director.

The successful candidate for this position will have a social service case management background paired with experience managing people, developing a team culture, and developing case management processes from intake to completion.   

Functional Areas of Responsibilities:

  • Development and management of case management processes

  • Direction and support for case management staff

  • Development and administration of the Client Enrichment Program

  • Development of collaborative community relations with other agencies

  • Development and management of the case management intern program

  • Accountability for case management financial budget and expenses

Skill Sets:

  • Ability to set and achieve short and long-range objectives

  • Skilled program financial accountability

  • Experience in development of case management strategies

  • Proven ability to coach staff and develop teams

  • Commitment to quality case management programs and program evaluation

  • Compliance with code of ethics of the National Association of Social Workers, 42 CFR, and HIPAA requirements.

Personal Characteristics:

  • High level of personal and professional integrity

  • Maturity in handling challenging sets of circumstances

  • Passionate about First Stop’s mission

  • Ability to work in collaboration with diverse groups of people

  • Self-directed, entrepreneurial spirit, and action-oriented mind set

Required Experience:

  • 3-5 years demonstrated experience in social services case management

  • 3 years demonstrated experience in supervision and management of people


  • Master’s Degree in Social Service

Please email with your resume and a brief note telling us why you want to join our team.

Join our team

​​Paving a continuous path from homelessness to independent, sustainable living

First Stop, Inc.

First Stop is seeking a director of case management